Last Updated: October 23, 2025

Introduction

Ecoformix Ltd, trading as FastTrack SDS ("we," "us," or "our"), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.fasttracksds.com and use our services.

Registered Company Details:

- Legal Entity: Ecoformix Ltd T/A FastTrack SDS

- Company Registration: NI712157

- Registered Address: 48 Bachelors Walk, Lisburn, County Antrim, Northern Ireland, BT28 1XN

- Data Protection Contact: Roger Percy, Director

- Email: [email protected]

Information We Collect

Personal Information You Provide

When you order our Safety Data Sheet (SDS) creation services, we collect:

- Contact Information: Name, email address, phone number, company name

- Business Information: Company address, VAT number (if applicable)

- Product Information: Product names, descriptions, Amazon ASINs, marketplace identifiers

- Technical Information: Product ingredients, formulations, packaging details, Material Safety Data Sheets (MSDS), technical specifications

- Payment Information: Billing address and payment method details (processed securely through our payment processors)

- Communication Records: Email correspondence, support tickets, consultation notes

Information Collected Automatically

When you visit our website, we automatically collect:

- Usage Data: Pages visited, time spent on pages, links clicked, referring website

- Device Information: IP address, browser type, operating system, device identifiers

- Cookie Data: See our Cookie Policy below

Analytics and Tracking Technologies

We use the following third-party services to analyze website usage:

- Google Analytics: Tracks website traffic and user behavior

- Facebook Pixel: Tracks conversions and enables targeted advertising

- Microsoft Clarity: Records user sessions to improve website experience

These services may collect information about your online activities over time and across different websites.

How We Use Your Information

We use your personal information for the following purposes:

- Service Delivery

- Creating customized Safety Data Sheets for your products

- Communicating with you about your order and service delivery

- Providing technical support and guidance through the reinstatement process

- Ensuring compliance with marketplace requirements (Amazon, TikTok Shop, Walmart, etc.)

Business Operations

- Processing payments and maintaining financial records

- Maintaining compliance records as required by regulatory authorities

- Improving our services based on customer feedback

- Responding to customer inquiries and support requests

Legal and Compliance

- Complying with legal obligations under UK and international law

- Maintaining records for regulatory compliance purposes

- Protecting against fraud and unauthorized transactions

- Enforcing our Terms of Service and other legal rights

Marketing (With Your Consent)

- Sending promotional emails about our services (you may opt out at any time)

- Providing information about new services or special offers

- Conducting market research to improve our offerings

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

1. Contractual Necessity: To fulfill our service agreement with you

2. Legal Obligation: To comply with regulatory and legal requirements

3. Legitimate Interests: To operate our business, prevent fraud, and improve services

4. Consent: For marketing communications and non-essential cookies (which you can withdraw at any time)

Data Retention

We retain your personal information for as long as necessary to:

- Fulfill the purposes outlined in this Privacy Policy

- Comply with legal, regulatory, and professional obligations

- Maintain accurate compliance records for regulatory authorities

Specific Retention Periods:

- Product and Technical Information: Retained permanently for compliance and regulatory purposes

- Customer Contact Information: Retained for the duration of our business relationship and for 7 years thereafter for accounting and legal purposes

- Communication Records: Retained for 7 years for legal and customer service purposes

- Payment Information: Retained per financial regulations (minimum 7 years)

- Marketing Data: Retained until you withdraw consent or request deletion

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information, including:

- Secure encrypted connections (SSL/TLS) for data transmission

- Restricted access to personal data (employees and contractors on a need-to-know basis)

- Secure storage systems with access controls and encryption

- Regular security assessments and updates

- Confidentiality agreements with staff and contractors

- Secure payment processing through PCI-compliant providers (Stripe and PayPal)

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

- Payment Processors: Stripe and PayPal process payments securely

- Regulatory Partners: Chemical safety experts and regulatory consultants who assist in creating compliant SDSs (all bound by confidentiality agreements)

- Email Service Providers: For sending service-related communications

- Analytics Providers: Google, Facebook, Microsoft for website analytics (anonymized where possible)

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

- Comply with legal processes

- Protect our rights, property, or safety

- Prevent fraud or illegal activities

- Enforce our Terms of Service

Business Transfers

If our business is sold, merged, or acquired, your information may be transferred to the new owner, subject to this Privacy Policy.

Confidentiality of Product Formulations

We understand that your product formulations and ingredient lists are proprietary and confidential. We commit to:

- Strict Confidentiality: All product information, formulations, and trade secrets are kept strictly confidential

- Internal Access Only: Product data is accessible only to authorized staff and regulatory partners who require it to create your SDS

- No Disclosure: We will never share, sell, or disclose your proprietary formulations to competitors, third parties, or the public

- Secure Storage: All formulation data is stored securely with encryption and access controls

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Please note: Due to regulatory compliance obligations, we may be required to retain certain technical and product information permanently, but we can delete your contact information and marketing data upon request.

Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances.

Right to Data Portability

You may request a copy of your personal information in a machine-readable format.

Right to Object

You may object to processing of your personal information for direct marketing purposes or based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately.

To exercise any of these rights, please contact: Roger Percy, Director and Data Protection Contact Email: [email protected] Address: 48 Bachelors Walk, Lisburn, County Antrim, Northern Ireland, BT28 1XN

We will respond to your request within one month of receipt.

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and analyze website performance.

Types of Cookies We Use

Essential Cookies (Always Active)

- Session management and security

- Payment processing and checkout functionality

- Required for website operation

Analytics Cookies (With Your Consent)

- Google Analytics: Website traffic and behavior analysis

- Microsoft Clarity: Session recording and heatmaps

- Facebook Pixel: Conversion tracking and advertising

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality. To opt out of analytics cookies:

- Google Analytics: https://tools.google.com/dlpage/gaoptout

- Facebook: Adjust your ad preferences in your Facebook account settings

- Microsoft Clarity: Adjust privacy settings in your browser

International Data Transfers

While we primarily operate within the UK and EU, some of our service providers (such as analytics tools) may process data outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

- Standard Contractual Clauses approved by the European Commission

- Privacy Shield certification (where applicable)

- Adequacy decisions by the European Commission

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

Third-Party Websites

Our website may contain links to third-party websites (such as Amazon, TikTok Shop, or regulatory resources). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:

- Posting the updated policy on our website with a new "Last Updated" date

- Sending an email notification to registered customers (for material changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Data Protection Contact: Roger Percy, Director Ecoformix Ltd T/A FastTrack SDS 48 Bachelors Walk, Lisburn, County Antrim, Northern Ireland, BT28 1XN Email: [email protected]

Regulatory Authority: If you are not satisfied with our response, you may contact: Information Commissioner's Office (ICO) Website: https://ico.org.uk Phone: 0303 123 1113

This Privacy Policy is governed by the laws of Northern Ireland and the United Kingdom.